FAQ

Do You Have Size in Your Clothes?

We only have All Size for clothes. So please do check the measurement before your purchase.

Will Your Sold Out Collections be Back in Stock?

If you like our collections that is stated sold out, please do check our website the day after to see weather we have restocked the items. Or you can call our Customer Service for more information.

Do I Need to Sign up an Account to Order?

No, you can checkout as guest but signing up an account will make you shop easier and faster. Because we will record your infomation and address, you do not have to fill in your information again because we have saved them in our system. You can also track your order if you sign up an account.

Do You Accept Credit Cards Payment?

Yes, you can pay using your Credit Card (Visa & Master) via Veritrans, trusted payment platform.

Can I Purchase From Overseas?

Yes, we do ship overseas by EMS. However our overseas order cannot be purchased from the website,you have to manually order the product via WhatsApp on 0811-9237-119

Can I Cancel My Order?

You can not cancel your order after payment.

Can I Add an Item to My Order After I Submit an Order?

Unfortunately you can't. You will need to place a new order if you want to purchase other items.

Why Are My Order Cancelled?

Maximum payment for an order is 1x24 hours after order have been placed. If payment has not been completed after the time limit, the order will be canceled automatically.

Can I Get My Order Earlier That The Estimated Delivery Time?

Unfortunately you can't. Because we need time to check your payment, quality control and pack your order. Also it will take 2-3 days for domestic shipping and 5-10 days for international shipping.

What do I do if I Have Received The Package But There is a Problem With The Product?

Please read return and exchange policy. Or alternatively you can call our Customer Service 0811-9237-119

What do I Have to do if I'Ve Completed My Payment But Haven't Received The Package After Over The Estimated Delivery Time?

Please do not forget to confirm your payment through the website after completing the payment. If you haven't confirmed until the time limit, then your order will be canceled.

What do I Have to do if I Have Completed The Payment But Forgot to Confirm Over The Time Limit?

Please call our CUSTOMER SERVICE 0811-9237-119 for more information.

How to Know All of MONAETIC Store Location?

There are "Our Stores" tab below, you can click it and it will take you directly to the page containing all of our stores location.